Privacy Policy
1. Introduction
Quail Ridge Country Club (“we”, “us”, or “our”) is a luxury retirement village located at 82 Rainbow Falls Road, Kerikeri, New Zealand. We are committed to protecting the privacy of all individuals who interact with us, including visitors to our website (https://quailridgecc.co.nz), enquirers, prospective residents, and current residents.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy principles.
2. Information We Collect
We may collect personal information from you in a number of ways, including when you:
- Submit an enquiry form or request an information pack on our website
- Register for or attend an open day or village tour
- Contact us by phone, email, or in person
- Subscribe to our news or communications
- Apply for residency or enter into an Occupation Right Agreement
The types of personal information we may collect include:
- Your full name, postal address, email address, and phone number
- How you heard about Quail Ridge Country Club
- Information about your housing needs and retirement preferences
- Health and care-related information (for residency applications and ongoing care)
- Financial information relevant to residency agreements
- Information you voluntarily share with us during communications
3. How We Use Your Information
We collect and use personal information only for lawful purposes directly related to our activities. These purposes include:
- Responding to enquiries and sending you the information pack you requested
- Arranging and managing village tours, open days, and other events
- Assessing and processing residency applications
- Administering Occupation Right Agreements and related legal obligations
- Communicating news, updates, and relevant information about Quail Ridge
- Improving our website, services, and resident experience
- Complying with our obligations under New Zealand law, including the Retirement Villages Act 2003
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following circumstances:
- With trusted service providers who assist us in operating our website, managing communications, or delivering services (such as email platforms or CRM systems) — these providers are required to keep your information confidential
- With legal and regulatory bodies where required by law or in response to a valid legal request
- With health or care providers where you have requested or consented to such services
- With our professional advisors, such as solicitors or accountants, where necessary
We take reasonable steps to ensure that any third parties who receive your personal information handle it in accordance with the Privacy Act 2020.
5. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.
We may use cookies for the following purposes:
- To remember your preferences and settings
- To analyse website traffic and usage patterns (e.g. via Google Analytics)
- To support the functionality of embedded forms and enquiry tools
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.
6. Storage and Security of Information
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Our website is hosted on a secure platform and we use appropriate technical and organisational measures to safeguard your data.
While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.
Personal information is retained only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law.
7. Your Rights — Access and Correction
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you
- Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading
- Withdraw consent to our use of your personal information, subject to any legal obligations we may have
To exercise any of these rights, please contact us using the details provided in Section 10 of this policy. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.
8. Third-Party Websites and Social Media
Our website may contain links to third-party websites, including our social media pages on Facebook, Instagram, and YouTube, and maps provided by Google. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Marketing Communications
If you have provided your contact details and consented to receive communications from us, we may send you information about our village, available homes, upcoming events, and other relevant news.
You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any email we send you
- Contacting us directly using the details in Section 10
We will process opt-out requests promptly and will not send you further marketing communications after you have opted out.
10. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact us:
Quail Ridge Country Club
82 Rainbow Falls Road, Kerikeri, New Zealand
Phone: 0800 782 457
Email: vm@quailridgecc.co.nz
Website: https://quailridgecc.co.nz
Office Hours: Monday – Friday, 9:00 AM – 4:00 PM; Saturday – Sunday by appointment
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make significant changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.